Thank you for visiting our website www.beyondgallery.com
- We offer return/replacement up to a period of 7 days from the date of purchase. However certain items like jewellery / accessories and certain apparels are not part of the return policy as our vendors do not offer the same .So kindly read the return –refund policy mentioned along with every product to ensure the eligibility of the products which come under the return category.
- Certain products may not be eligible for refund but only for replacement.
- All returns should be tamper free.
- Damaged/ defective items must be returned in the original condition they were received in with all the accompanying accessories. Items that are no longer needed must be returned in new and unopened condition with all the original packing. The product returned will be checked for quality and/or damages before the refund.
- The refund will be made as per the method of payment used by you while buying the products
- If you have used debit/credit card for payment , funds will be refunded to your bank credit card account within 7 working days.
- If you have purchased using cash on delivery option, then you will be provided to give the NEFT bank details for transfer to your bank account.
- The product to be returned will be picked up by our logistic partner from your delivery address within 4 days of receiving the return intimation from you.
- In certain towns pick up service will not be available as they are not supported by our logistic partner. For that please check” Return pick up not possible” message on the return policy for your address.
- For the above case, you will be required to courier the product from your nearest courier service to our address mentioned in the return policy under return pick up not possible.
- Once we receive the returned product only then we will refund the amount along with the shipping charge borne by you to your account. For refund of shipping charge it will be mandatory to submit your courier bill to us also.
We will be able to accept order change or cancellation requests any time before we ship your order. we cannot cancel orders once the shipment is out for delivery.